About Me
Detail-oriented Network Operations and IT professional with experience in FTTH network monitoring, incident management, technical reporting, and operational coordination. Skilled in analysing network performance, documenting operational incidents, and ensuring adherence to service level agreements. Combines telecom operations experience with programming knowledge in Python, JavaScript, HTML, and CSS, enabling the development of technical solutions and automation tools. Passionate about improving system reliability, optimizing operational processes, and building scalable digital solutions. Seeking opportunities in Network Operations, Technical Support, Network Engineering, or Software Development.
Skills
Experience
Education
- Fiber Telecommunication
FTTH Infrastructure Support - Fiber Telecommunication
SLA Compliance - Fiber Telecommunication
Network Monitoring - Fiber Telecommunication
Incident Management - Data & Tools
Microsoft Office - Data & Tools
Google Sheets - Data & Tools
SQL (Basic) - Web development
Web app development - App development
Building Android/iOS apps
- 2018 Jan-2018 June
Internship at The State Department of Energy - 2020 Jan-2021 December
Customer care representantive at C&R Group Limited - 2022 Jan-2022 June
IT Helpdesk adminstrator at Mex Enterprises - 2022 July-2023 July
Team Lead at Steminak Premier Technologies - 2023 July-2026 March
Network Optimization Center Assistant at Fireside Engineering Group Limited
- 2015-2019
Bachelor of Commerce(Accounting) at JKUAT - 2026-In progress
Full stack development at Codecademy
